Senior Account Manager – France

At OpenProject, we build user-centric open source project management software that helps teams plan, collaborate, and deliver work more effectively. We believe great software — and great organisations — empower people to organise work in a way that supports autonomy, accountability, and collaboration across boundaries.

As Senior Account Manager France, you’ll play a key role in turning that vision into reality. You’ll contribute to our mission by building trusted relationships with French- and English-speaking customers, guiding them from first engagement through successful adoption, and helping organisations introduce OpenProject as a sustainable, open source alternative.

Your Mission

In this role, you will:

• Build and maintain strong, long-lasting relationships with potential clients, with a focus on French-speaking customers by identifying and tailoring solutions to their individual needs, making sure they receive a timely response and suggesting best practices to them.

• Conduct demo sessions for OpenProject prospects (in person and remote) and clients based on customer needs.

• Negotiate tender and contract terms and conditions to meet both client and company needs.

• Lead and accomplish Proof of Concepts to successfully introduce OpenProject at large organisations, managing stakeholder interactions, providing training and consulting support, conducting use case analysis, identifying product gaps and handing them over to the product teams to further shape the product together based on users’ needs.

• Lead clients on their migration journey from Jira to OpenProject, translating their use cases to OpenProject and guiding them on their journey of change.

• Represent our team at conferences, connecting with clients and partners and presenting OpenProject, delivering talks, taking part in podcasts or other French interviews.

• Collaborate with our partners to deliver the best solutions for new customers.

• Work hands-on where needed, while also thinking systemically about how your work fits into the bigger picture.

• Communicate clearly and proactively in a remote-first environment, adapting your message to different audiences and contexts.

• Collaborate cross-functionally with teams such as Sales, Customer Support, Product, Engineering and Marketing to ensure shared understanding and coordinated execution.

• Bring in your own approaches, insights, and lessons learned from previous roles and experiences.

What You’ll Bring

We’re looking for someone who has:

• Strong written communication skills and fluency in French (native level) and English (our business language). German is a plus, but not required.

• Proven experience in sales or customer success, with a track record of delivering meaningful outcomes.

• Effective communication and active listening skills to communicate, present, and influence credibly and effectively at all levels of the organisation, including executive and C-level.

• A strong technical and product understanding, caring deeply about why and for whom the work is done.

• The ability to collaborate confidently with specialists and stakeholders across disciplines.

• A genuine care about providing exceptional service to clients and users.

• Curiosity, openness to experimentation, and a willingness to engage in thoughtful - sometimes passionate - discussions with peers.

• Passion for Open Source.

• Experience working in a remote-first environment, with a high degree of autonomy and flexibility.

• Familiarity with OpenProject or Jira (as a plus, not required).

What Awaits You

At OpenProject, you can expect:

• The best of both worlds: the creative challenges and learning opportunities of a start-up, combined with the stability of a well-established company and a team of dedicated professionals.

• The opportunity to contribute to a high-visibility open source project with strong values around transparency and collaboration.

• A culture of continuous learning, feedback, and shared ownership.

• Our annual Passion Time off-site, where cross-functional teams work on self-chosen initiatives with real business impact.

• Employee benefits such as job bikes and paid child care.

• Exposure to a diverse and inspiring user base, including NGOs, open source initiatives, public institutions, and global enterprises.

About us

At OpenProject, we are proud to build the leading open-source project management platform that empowers teams to plan, track, and collaborate on projects in a secure and transparent way. Our mission is to enable organizations worldwide to achieve great things together while keeping their digital sovereignty and reducing their dependency on proprietary software.

We are a fully remote team of 45+ passionate people, working together from different parts of Europe – united by our shared passion for open source, collaboration, and continuous learning.

Curious to join us?

If you think we could be a great fit for you, check out more details on the role and apply via https://www.openproject.org/careers/.

Still have questions?

Feel free to reach out to our HR team Giuseppe and Dorothee: talents@openproject.com